St. Louis Lambert International Airport (STL) is the primary airport serving the Greater St. Louis area, with two main terminals. United Airlines At STL Terminal Terminal 1 and Terminal 2. United Airlines operates exclusively out of Terminal 1, which is the larger and more prominent of the two terminals. Terminal 1 is a key hub for several major airlines, including United, and offers a wide range of amenities and services to accommodate the needs of travelers.

Check-In and Ticketing

When traveling with United Airlines from STL, passengers will begin their journey in Terminal 1. Upon entering the terminal, the check-in counters for United Airlines are located conveniently near the main entrance. These counters are staffed by United’s customer service agents, who can assist with various tasks such as checking in, printing boarding passes, and handling any special requests, such as upgrades or seat changes.

For passengers looking for a quicker check-in process, self-service kiosks are available nearby. These kiosks allow travelers to check in, select or change seats, and print boarding passes independently. Additionally, United Airlines offers curbside check-in services at Terminal 1, where passengers can check their baggage and receive boarding passes before entering the terminal, making the process more efficient and convenient.

Security Checkpoints

After checking in, passengers will proceed to one of the Transportation Security Administration (TSA) security checkpoints located within Terminal 1. STL is equipped with multiple security lanes to accommodate the high volume of travelers, especially during peak hours. The average time to get through security at STL can vary; during non-peak times, it may take around 15 to 30 minutes, while during busy periods, such as early mornings or holidays, wait times can extend up to 45 minutes or more.

For passengers seeking to expedite the security process, enrolling in TSA PreCheck or CLEAR can be highly beneficial. TSA PreCheck offers a faster, more streamlined security screening process, allowing passengers to keep on their shoes, belts, and light jackets, and leave laptops and compliant liquids in their carry-on bags. CLEAR members can use dedicated lanes to verify their identity with a quick fingerprint or eye scan, bypassing the standard security lines entirely. Both programs are available at STL, and their lanes are clearly marked at the security checkpoints in Terminal 1.

Gate Areas and Amenities

Once through security, passengers will enter the gate areas of Terminal 1, where United Airlines flights depart. Terminal 1 is designed to accommodate a large number of passengers, with spacious seating areas equipped with charging stations for electronic devices. The gate areas are clearly marked, making it easy for travelers to locate their departure gates.

In addition to seating, Terminal 1 offers a variety of amenities to enhance the passenger experience. For dining, there are several options available, ranging from quick-service restaurants to sit-down eateries. Passengers can choose from a variety of cuisines, including American classics, fast food, and healthier options, ensuring there is something for everyone. Many of these dining establishments are located conveniently near the United Airlines gates, making it easy for passengers to grab a meal or a snack before their flight.

For travelers looking to do some shopping, Terminal 1 features a range of retail stores offering everything from travel essentials and souvenirs to luxury goods. Whether you need to pick up a last-minute gift, find a good book for your flight, or browse through local St. Louis-themed merchandise, the shopping options in Terminal 1 have you covered.

United Club Lounge

For eligible travelers, the United Club lounge in Terminal 1 offers a quiet and comfortable space to relax before boarding. Located near the United Airlines gates, the United Club lounge provides a range of amenities, including complimentary snacks, beverages (including alcoholic drinks), Wi-Fi, and comfortable seating. The lounge is designed to offer a peaceful environment, away from the hustle and bustle of the main terminal, making it an ideal place for passengers to unwind, catch up on work, or simply relax before their flight.

Access to the United Club lounge is available to United Club members, passengers flying in premium cabins (such as United Polaris or United First), Star Alliance Gold members, and certain credit card holders. Passengers who do not meet these criteria may also purchase a day pass to gain access to the lounge, subject to availability.

Flight Information and Updates

Staying informed about your flight status is crucial, and United Airlines provides several ways for passengers to keep track of their flights. In Terminal 1, flight information display screens are located throughout the terminal, providing real-time updates on departure times, gate assignments, and any delays or cancellations. These screens are updated regularly, ensuring that passengers have the most accurate and up-to-date information.

In addition to the information screens, passengers can check their flight status on the United Airlines website or mobile app. The app is particularly useful, as it allows travelers to receive push notifications about any changes to their flight, including gate changes, delays, and boarding times. This ensures that passengers are always informed, even if they are away from the terminal screens.

For passengers who need additional assistance, United Airlines customer service agents are available at the gate areas and throughout Terminal 1. These agents can provide information about flight status, assist with rebooking in the event of a delay or cancellation, and answer any questions passengers may have.

Baggage Claim and Ground Transportation

Upon arrival at STL on a United Airlines flight, passengers will proceed to the baggage claim area, which is located on the lower level of Terminal 1. The baggage claim area is well-marked, with signs directing passengers from the gate areas to the appropriate carousels. United Airlines operates several carousels in Terminal 1, and flight information display screens provide details on which carousel is assigned to each arriving flight.

For passengers who need assistance with their luggage, baggage services are available in the claim area. United Airlines staff are on hand to assist with any issues, such as lost or delayed baggage, and to provide information on how to file a claim if necessary.

Once passengers have retrieved their luggage, they can access a variety of ground transportation options from Terminal 1. These include rental car services, taxis, ride-sharing services like Uber and Lyft, and public transportation. The airport's MetroLink station is located adjacent to Terminal 1, providing convenient and affordable access to downtown St. Louis and other areas in the region. Additionally, shuttle services are available to transport passengers to nearby hotels or other terminals within the airport.

Parking and Accessibility

STL offers several parking options for passengers departing from Terminal 1, including short-term, long-term, and economy parking. The Terminal 1 Garage is located adjacent to the terminal, providing convenient access for those who need to park close to the terminal. For more budget-conscious travelers, the airport offers economy parking lots with shuttle service to Terminal 1. The shuttles run frequently, ensuring that passengers can easily get to and from the terminal.

For passengers with disabilities or special needs, Terminal 1 is fully accessible. The airport provides services such as wheelchair assistance, accessible restrooms, and designated parking spaces in the Terminal 1 Garage. Passengers who require assistance are encouraged to contact United Airlines or STL airport services in advance to ensure that their needs are met.

Conclusion

United Airlines’ operations at St. Louis Lambert International Airport’s Terminal 1 offer a comprehensive and comfortable travel experience for passengers. From efficient check-in processes and TSA PreCheck lanes to a well-appointed United Club lounge and a variety of dining and shopping options, Terminal 1 is designed to meet the needs of all travelers. Whether you’re departing from or arriving at STL, United Airlines and Terminal 1 provide the amenities and services needed to ensure a smooth and enjoyable journey. With its central location, accessibility, and range of conveniences, Terminal 1 at STL stands out as a hub of activity and comfort for United Airlines passengers.